Refund policy

REFUND & RETURN POLICY

At Evrista, we want you to be happy with your purchase. If you need to request a return, refund, or replacement, please contact us at support.evrista@gmail.com before sending any item back.

CHANGE OF MIND RETURNS

For eligible UK online purchases, customers generally have a 14-day statutory right to cancel their order after receiving the goods. After notifying us, customers generally have a further 14 days to return the item.

If you change your mind about your purchase and wish to return an eligible product, please contact us first.

For change-of-mind returns, the customer is responsible for the direct cost of returning the item, where permitted by law.

Items should be returned in appropriate condition and, where applicable, with their original packaging and tags.

DEFECTIVE, DAMAGED OR INCORRECT ITEMS

If your product arrives defective, damaged, or you receive the wrong item, please contact us at support.evrista@gmail.com as soon as possible.

To help us review the issue, we may ask you to provide clear photos or a short video showing the problem.

If the issue is confirmed to be our responsibility, Evrista will cover the applicable return shipping cost. Depending on the circumstances, we may provide a replacement, resend the item, or issue a refund.

Please do not return a defective, damaged, or incorrect item until you have contacted us and received return instructions.

RETURN APPROVAL & INSTRUCTIONS

All returns must be approved by Evrista before they are sent.

Once your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send any item to an address obtained from another source or return an item without contacting us first. Unauthorised returns may not be accepted.

REFUNDS

Once a returned item has been received and reviewed, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to make the refund available.

Refunds for eligible cancellations under UK consumer law will be processed in accordance with applicable legal requirements.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return where permitted by law, including personalised or custom-made products, perishable goods, and certain sealed products that are unsuitable for return for health or hygiene reasons once opened.

These exclusions do not affect any statutory consumer rights that cannot legally be excluded.

IMPORTANT

Please contact Evrista before sending any item back.

For defective, damaged, or incorrect items, photos or a short video may be requested to verify the issue.

For change-of-mind returns, the customer is responsible for the applicable return shipping cost, where permitted by law.

Nothing in this policy affects your statutory consumer rights under applicable UK law.

CONTACT US

For all return and refund enquiries:

Email: support.evrista@gmail.com