FAQs

Orders

How can I place an order?

Simply browse our collection, select the product you would like to purchase, add it to your cart, and complete the checkout process.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make a change or cancel an order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days.

How long does delivery take?

Delivery usually takes 3–5 business days, depending on your location and other circumstances that may affect delivery.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive tracking information where tracking is available.

Returns

How long do I have to return an item?

You have 30 days from the date you receive your order to request a return, subject to the conditions in our Return & Refund Policy.

What condition must my item be in?

Items should be returned in the same condition in which they were received, unworn or unused, with tags attached and in their original packaging.

How do I request a return?

Contact us at sakinaibrarec@gmail.com before sending an item back. Our team will provide the necessary return instructions.

Damaged or Incorrect Orders

What should I do if I receive a damaged or incorrect item?

Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective, or incorrect. We will review the issue and assist you with the next steps.

Refunds

When will I receive my refund?

Once your return has been received and approved, your refund will generally be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Contact

How can I contact Evrista?

You can reach our customer support team by email at sakinaibrarec@gmail.com or by phone at 07514 295155.